Privacy Policy rp55 – Personal Data Protection for Malaysia Members

01 Introduction

Rp55 ("we", "Company") is committed to protecting the privacy of every individual who uses our platform at rp55.vin. This Privacy Policy transparently explains how we collect, use, disclose, store, and protect your personal data when you use the rp55 website, mobile app, and services.

This document forms part of the agreement between you and rp55, and should be read together with our Terms and Conditions. By registering an account or using any rp55 service, you agree to the data collection and usage practices described in this Privacy Policy.

We encourage you to read this document carefully. If you disagree with any part of this Privacy Policy, please stop using the rp55 platform.

02 Personal Data We Collect

Rp55 collects various types of personal data for platform operations and legal compliance purposes. Below is a summary table of the data types we collect:

03 How We Collect Personal Data

Rp55 collects personal data through several primary methods:

Information You Provide Directly

• During the new account registration process.
• When completing the identity verification (KYC) process.
• When making a deposit or submitting a withdrawal request.
• When contacting our customer support team.
• When completing a feedback form or satisfaction survey.
• When signing up to receive promotional notifications or newsletters.

Automatically Collected Data

• Technical information about your device when you browse the website or use the rp55 app.
• Usage activity logs including pages visited, games played, and session duration.
• General location data based on IP address for security and compliance purposes.
• Cookies and similar tracking technologies that store your preferences and session information.

Data from Legitimate Third Parties

• Verification information from trusted KYC service providers.
• Payment verification data from payment service providers integrated with the rp55 platform.
• Information from fraud prevention agencies for platform security purposes.

04 Purpose of Personal Data Use

Rp55 uses the collected personal data for the following purposes, all of which have a valid legal basis:

• Account Management: Creating, maintaining, and processing member accounts, including identity verification and security settings.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your use of the rp55 platform.
• Legal Compliance: Meeting KYC, AML (Anti-Money Laundering) compliance obligations and applicable regulatory reporting requirements.
• Platform Security: Detecting, investigating, and preventing fraud, hacking, and suspicious activity to protect all rp55 members.
• Customer Support: Providing effective technical assistance and customer service whenever you need help.
• Service Improvement: Analysing usage patterns to improve platform features, user interface, and overall gameplay experience.
• Service Communications: Sending important notifications related to accounts, transactions, and security updates.
• Marketing (with consent): Sending promotional information, bonus offers, and platform updates to members who have given their consent.
• Responsible Gaming: Monitoring gameplay patterns to identify and assist members who may need responsible gaming support.

05 Third-Party Data Sharing

Rp55 does not sell or rent your personal data to any third party for marketing or commercial purposes. However, we may share your personal data in the following limited circumstances:

• Service Providers: Third-party companies that assist us in operating the platform, such as payment service providers, KYC providers, server hosting companies, and customer support service providers. All such providers are bound by strict confidentiality agreements.
• Legal Authorities: When required by law, court order, or a legitimate request from a regulatory authority or law enforcement agency.
• Fraud Prevention: To fraud prevention agencies or financial institutions to verify identity and prevent illegal activities, including money laundering.
• Business Transfers: In the event of a merger, acquisition, or transfer of company assets, personal data may be transferred to the new entity, which will be subject to an equivalent Privacy Policy.

06 Data Storage & Security

Rp55 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or damage:

• Data in transit is encrypted using 256-bit TLS/SSL protocols.
• Data stored in databases is encrypted using the latest industry encryption standards.
• Role-based access control — only staff who require access to perform their duties are authorised.
• 24/7 system monitoring to detect suspicious activity or intrusion attempts.
• Regular security audits conducted by qualified independent parties.
• Two-factor authentication (2FA) for staff access to sensitive systems.

Data Retention Period

Rp55 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by law. In general:

• Active account data: For the duration your account remains active.
• Transaction data and financial records: Minimum 7 years after the transaction, in line with Malaysian legal requirements.
• KYC data: Minimum 5 years after the business relationship ends.
• Customer support communication logs: 2 years from the date of last interaction.

07 Cookies & Tracking Technologies

Rp55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language and display theme to make your experience more comfortable.
• Analytics Cookies: Helping us understand how users interact with the rp55 platform so we can improve our services. Data collected is in aggregate form and does not personally identify you.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account.

Manage Cookie Settings

You can control and manage cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the rp55 platform and your overall user experience.

08 Children's Data Protection

The rp55 platform is strictly for adults aged 18 and above. rp55 does not knowingly collect or process personal data of children under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to:

• Immediately closing the account in question.
• Securely deleting all related personal data.
• Reporting the case to the relevant authorities if necessary.

09 Links to Third-Party Sites

The rp55 platform may contain links or references to third-party websites or services, including payment service providers and game providers. Please note that:

• Rp55 is not responsible for the privacy practices of those third-party websites or services.
• Each third-party site has its own privacy policy governing the collection and use of your data.
• We encourage you to read and understand the privacy policy of every third-party site you visit.

Your access to any third-party websites or services is at your own risk, and rp55 makes no representations or warranties regarding the privacy practices of those third parties.

10 Exercising Your Privacy Rights

To exercise any of the privacy rights outlined in this Privacy Policy, you may:

• Log in to your rp55 account and manage your privacy settings under the "My Profile" section.
• Contacting the rp55 customer support team via in-app live chat — available 24/7.
• Submitting a written request to the rp55 privacy team via email at the address stated below.

Rp55 will process your request within 14 business days from the date of receipt. In complex cases, this period may be extended to up to 30 days, and we will notify you accordingly.

To verify your identity before processing any privacy rights request, rp55 may require some additional information. This is a security measure to ensure your personal data is not disclosed to unauthorised parties.

11 Changes to the Privacy Policy

Rp55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying an in-platform notification on rp55 the next time you log in.
• Sending email notifications to registered members for material changes.

Continued use of the rp55 platform following any amendments to this Privacy Policy will be considered your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and stop using rp55 services.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how rp55 handles your personal data, please contact us through the following channels:

• Live Chat: Via the chat icon in the rp55 app — the fastest way to get an immediate response, available 24/7.
• Privacy Email: [email protected] — for privacy inquiries requiring detailed clarification or supporting documentation.
• FAQ: Visit page FAQ us for answers to the most frequently asked privacy questions.

The rp55 privacy team will respond to all relevant enquiries within a reasonable timeframe. For complaints that cannot be resolved internally, you have the right to refer the matter to the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority.